Why Didn't My Coparent Get My Message

If you’re experiencing issues with your coparent not receiving messages you’ve sent through the BestInterest app, there are several troubleshooting steps you can take to resolve the problem. Effective communication is crucial in coparenting, and ensuring that messages are successfully sent and received is a key part of that process.

The first step is to ensure that you have the correct contact details for your coparent. To verify the contact information:

1. Go to Settings in the BestInterest app.

2. Select Coparent Profile.

Check the contact number listed there and make sure it matches your coparent’s current number. If there are any discrepancies, update the information accordingly.

It’s possible that your coparent has unintentionally unsubscribed from receiving messages. If they have sent an ‘unsubscribe’ request to the SMS service, they will not receive any messages. Ask them to check if they have done this by mistake and to re-subscribe if necessary by sending the message UNSTOP.

Messaging systems can sometimes experience delays. Although SMS messages typically arrive within minutes, it’s wise to allow some time for delivery. A delay of up to 5 minutes is generally reasonable, but sometimes network congestion might extend this period slightly.

Both you and your coparent should check your mobile network connections. If there are any service disruptions or weak signals, this could affect SMS delivery. Encourage your coparent to verify their network status, especially if they are in an area with historically poor coverage or if there are known issues with their service provider.

Using the most current version of the BestInterest app can resolve many common issues related to message delivery. Both you and your coparent should check for any available updates in your respective app stores and install them if needed. Updates often include improvements to messaging functionality.

A simple but often overlooked step is to restart your mobile devices. This can help clear up any temporary glitches affecting apps and services, including SMS. Ask your coparent to restart their device to see if this resolves the issue.

If after following these steps, your coparent still isn’t receiving messages, please contact our support team. We are here to help resolve any technical issues and ensure that your communication through the BestInterest app is seamless and effective.

Maintaining open lines of communication is essential in any coparenting arrangement. By ensuring that both you and your coparent’s app settings are configured correctly and addressing any potential technical issues promptly, you can minimize communication disruptions. If problems persist, our support team is always ready to assist you in troubleshooting further to keep your coparenting journey smooth and stress-free.