What does the "Urgent" message tag mean?

The “Urgent” tag appears on incoming messages from your co-parent when the content signals an immediate need for attention or action. This tag helps you prioritize critical messages that may directly impact your child’s safety, well-being, or schedules. It ensures that time-sensitive matters don’t get overlooked in the flow of day-to-day communication.

By default, urgent messages bypass any delayed notification settings you may have set (daily, weekly). You can even set up your notification permissions to only notify you about emergency or urgent messages.

Messages flagged as “Urgent” often include:

• Emergency Situations: Examples include medical emergencies, accidents, or unexpected changes that require immediate action (e.g., “We’re at the ER. Please call me now.”).

• Time-Sensitive Changes: Messages about last-minute changes to pick-up/drop-off times or schedules (e.g., “I can’t pick up [child’s name] from school today. Can you step in?”).

• Important Deadlines: Notifications about forms, school events, or activities with an immediate deadline (e.g., “Today’s the last day to register for summer camp.”).

• Child Safety Concerns: Situations where the child may be at risk or in an unsafe environment (e.g., “There’s a fire in the area—we’re evacuating.”).

The “Urgent” tag is a crucial tool in high-stakes situations, helping you prioritize what matters most—your child’s safety and care. By responding calmly and promptly, you can navigate these moments with confidence and maintain a cooperative co-parenting dynamic.

For more information on how BestInterest flags urgent messages, see this article.